FAQ page

QUICK ANSWERS

See below for our frequently asked questions.

Have a question that is not listed below? Fill out our Contact Form at the bottom of this page and we will get back to you as soon as we can!

GENERAL

Do you offer free shipping?

Yes! We provide free shipping on orders over $75.

Do you ship internationally?

Unfortunately, we only ship domestically in the U.S. We do have plans to ship internationally, subscribe to our email newsletter to stay updated!

Where do you ship from?

We ship from our warehouses in California.

Can I get a refund on my product?

To see if you’re eligible for a refund, please visit this page for our refund policy: https://noraross.com/policies/refund-policy

Can I make an order through the phone?

Our number is 800-554-9595. We strongly recommend purchasing our products through our website due to the crisis. We apologize for the inconvenience.

How can I get in touch with your service team?

Of course! Feel free to email us at sales@noraross.com or use the form https://noraross.com/pages/contact-us to contact us. Due to the recent crisis, please allow 48-72 hours to get back to your messages.

PRODUCT INFORMATION

Are your products safe to use if I’m pregnant and/or breastfeeding?

Our products are safe to use if you are pregnant or breastfeeding, however, we suggest consulting with your doctor before using the product.

Can you recommend products for my concerns?

Check out our collection of products here to view the best products for your concerns or use the contact form for further assistance.

How long does it take to see results?

This can vary from person to person but typically customers notice results within 1-3 months

Can I take the herbal supplements together with medication?

Yes, never stop taking medications prescribed by a doctor and consult with your doctor about adding one of our supplements. Our supplements are formulated to work synergistically with our product line.

Is there a minimum age to begin taking supplements?

While we do have customers 16 and up that take our supplements, it is best to first consult with your doctor.

Does your shampoo smell like garlic?

No, we found the perfect combination of high quality ingredients including an odorless extract that delivers all the benefits of garlic without any trace of odor.