Below you'll find answers to questions we get asked the most
Shipping & Returns
What is your return/exchange policy?
We want our customers to be satisfied with their order! We will happily process any returns or exchanges within 30 days of purchase for unopened/unused products.
Do you ship internationally?
Yes! We now ship worldwide! We offer free shipping on orders placed within the United States only at this time.
I ordered the wrong product - what do I do?
Mistakes happen - we get it.
Orders placed with the incorrect product are still eligible for returns/exchanges. Customers are responsible for shipping fees and the products must be unused/unopened.
My tracking information says that my package was delivered but I haven't received it?
Please allow for up to 72 hours for the package to be delivered. Some carriers will show “delivered” when the parcel arrives at the local facility, but have not completed delivery to your door.
If you do not receive your order after 72 hours, please reach out to us at firstname.lastname@example.org
Nora Ross is not responsible for lost or stolen orders.
How long will it take to receive my order?
For orders within the United States, you can expect to receive your package within 5-7 business days after the order has been processed.
Please note that delivery times will vary depending on which shipping carrier and service are chosen at checkout.
Which shipping carriers do you use to ship your products?
We currently partner with USPS, UPS, & DHL to ship our products.
Where is Nora Ross based?
We're located in Southern California
How long has Nora Ross been around?
Nora Ross has been operating for over 30 years!
Can I purchase your products in any stores?
Currently our products can only be purchased online through our website or Amazon.
Where are your products manufactured?
Our products are manufactured in the USA.
Garlic contains compounds such as selenium and allicin which are incredibly beneficial to your hair & scalp. Studies have shown that garlic is effective against hairloss.
Garlic has anti-microbial properties that help kill germs and bacteria, which are responsible for causing damage to the scalp, further inhibiting hair growth. Raw garlic is known to be rich in vitamin C content that is great for promoting hair-health. It also boosts collagen production that helps stimulate hair growth.
Do your shampoos smell like garlic? Will my hair smell like garlic?
No! None of our formulas smell like garlic. We use odorless garlic compound extracts in our shampoo and conditioner formulas.
Does Nora Ross test on animals?
Never. Nora Ross stands firmly against animal testing.
What is the shelf life of Nora Ross products?
Nora Ross products have an expected shelf life of 24 months when stored in cool, dry areas and not exposed to heat.
Should I take the herbal supplements with food or water?
Our 100% natural herbal supplements should be taken with water and preferably with meals.
Can I mix and match Nora Ross products?
Yes! We actually encourage mixing and matching our products. Our products can be used individually or in combination with eachother.
Do your products work for my hair type?
Our products come in different formulas for different hair types. Please check the product listing descriptions to see which products suit your hairtype best.
Contact & Support
How can I contact you?
We love hearing from our customers!
Our team is available to answer your emails via email Monday through Friday, 10 AM - 4 PM PST (excluding major US holidays).
We try our hardest to reply as soon as possible. Please allow up to 3 business days for a reply. Please include your order number or the email address used when your order was placed for faster support.
All support for website orders is provided by email.
How can I contact you for business inquiries?
For business inquiries, please contact email@example.com with your name, contact information, and a brief description.
Influencer & Sponsorship Inquiries
For influencer and sponsorship inquiries, please contact firstname.lastname@example.org with your name, contact information, and a brief description.