Shipping policy

Shipping

Free shipping for purchases over $75.00 and is available for the lower 48 states only. Please see the FAQ on our website for the most up-to-date shipping policy.

Items are shipped from our warehouses in California.

We process and ship orders typically within 48-72 business hours. You will receive an email notification with tracking info as soon as your order has been fulfilled. Depending on the shipping option you selected at checkout, orders typically arrive within 4-8 business days for U.S. once shipped.

Need to return your product?

To see if you’re eligible for a refund, please visit this page for our refund policy: https://noraross.com/policies/refund-policy 

 If you qualify for a refund/exchange, you should mail your product to: 

14912 Nelson Avenue
City of Industry California
91744 United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.